Family Medical Centre (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how information is collected, used, and protected when you visit our website.

This policy applies only to information collected through this website and does not apply to information collected in person, by phone, or through other offline means.

1. Information We Do Not Collect

We do not collect personal or medical information through this website.

Specifically:

  • We do not offer online appointment scheduling.

  • We do not provide a patient portal.

  • We do not collect health information, insurance details, or payment information online.

  • We do not offer contact forms, newsletter signups, or online payments.

  • We do not knowingly collect information from children under the age of 13.

Appointments and medical services are coordinated by phone or in person only.

2. Automatically Collected Website Information

When you visit our website, limited non-identifying information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time and date of visit

  • Referring website

This information is used solely to understand website traffic and improve site performance.

3. Use of Google Analytics

We use Google Analytics to help analyze how visitors use our website. Google Analytics uses cookies and similar technologies to collect non-identifying information about website usage.

The information collected is aggregated and does not identify you personally. We do not use this data for advertising or marketing purposes.

You can learn more about how Google uses data collected from sites that use its services by visiting Google’s privacy policy.

4. Cookies

Our website may use cookies that are necessary for basic functionality and analytics.

Cookies are small text files stored on your device. You may choose to disable cookies through your browser settings. Disabling cookies may affect how the website functions but will not prevent access to essential information.

5. Chatbot Use

Our website includes an automated chatbot designed for general informational purposes only.

Important limitations:

  • The chatbot does not provide medical advice.

  • The chatbot does not diagnose conditions or recommend treatment.

  • The chatbot should not be used for urgent, emergency, or clinical questions.

  • The chatbot does not accept file uploads or documents.

Chatbot conversations may be logged to improve functionality and accuracy. Visitors should not enter personal, sensitive, or medical information into the chatbot.

Information shared in chatbot conversations is not reviewed by medical staff and is not added to any medical record.

6. No Protected Health Information (PHI)

This website is not intended for the transmission of Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA).

Please do not submit medical details, symptoms, diagnoses, or treatment information through this website or chatbot. For medical concerns, contact our office directly by phone or in person.

Our privacy practices related to patient medical records are governed by our Notice of Privacy Practices, provided separately to patients receiving care.

7. Third-Party Links

Our website may contain links to third-party websites for informational purposes. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any information.

8. Data Security

We take reasonable administrative and technical measures to protect our website and any limited information collected from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

9. Your Choices

You may:

  • Disable cookies through your browser settings.

  • Choose not to use the chatbot.

  • Contact us directly by phone for any questions or concerns.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our website practices, please contact:

Family Medical Centre
(305) 558-3571
3410 W 84th St Suite 110, Hialeah, FL 33018
3470 NW 82nd Ave Suite #118, Doral, FL 33122
17933 NW 7th St Ste 102, Pembroke Pines, FL 33029

Terms of Use

These Terms of Use govern your access to and use of the Family Medical Centre website. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use the website.

1. Website Purpose

This website is provided for general informational purposes only.

The content on this site is intended to:

  • Provide basic information about Family Medical Centre
  • Share general, non-clinical information
  • Offer office contact details

This website is not intended to replace communication with a licensed healthcare professional.

2. No Medical Advice

The information provided on this website does not constitute medical advice, diagnosis, or treatment.

You should not:

  • Use this website to assess symptoms
  • Delay seeking medical care based on website content
  • Substitute website information for professional medical judgment

If you have a medical concern, contact our office directly or seek appropriate medical care.

If you are experiencing a medical emergency, call 911 immediately.

3. Chatbot Disclaimer

This website includes an automated chatbot for general informational use only.

The chatbot:

  • Does not provide medical advice
  • Does not diagnose conditions
  • Does not recommend treatment
  • Does not assist with urgent or emergency situations
  • Does not accept file uploads or documents

Chatbot responses are generated automatically and may not be complete, current, or accurate. You should not rely on chatbot content for medical or clinical decisions.

Do not enter personal, sensitive, or medical information into the chatbot.

4. No Patient Relationship

Use of this website or chatbot does not create a physician-patient relationship or any other healthcare provider relationship between you and Family Medical Centre.

A physician-patient relationship is established only through in-person evaluation and appropriate medical documentation.

5. No Protected Health Information

This website is not designed to collect or transmit Protected Health Information (PHI).

Do not submit medical details, symptoms, diagnoses, or treatment information through the website or chatbot. Any information submitted in violation of this instruction is done at your own risk.

6. Intellectual Property

All content on this website, including text, graphics, logos, and design elements, is the property of Family Medical Centre or its licensors and is protected by applicable intellectual property laws.

You may view, download, or print content for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works without prior written permission.

7. Website Availability

We strive to keep the website available and accurate but do not guarantee:

  • Continuous access
  • Error-free operation
  • That content will always be current or complete

We reserve the right to modify or discontinue the website, in whole or in part, at any time without notice.

8. Third-Party Links

This website may include links to third-party websites for convenience or informational purposes. Family Medical Centre does not control and is not responsible for the content, accuracy, or privacy practices of those websites.

Accessing third-party sites is done at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law, Family Medical Centre shall not be liable for any damages arising from:

  • Use of or inability to use the website
  • Reliance on website or chatbot content
  • Errors, omissions, or inaccuracies in content
  • Unauthorized access to website systems

This includes direct, indirect, incidental, consequential, or punitive damages.

10. Indemnification

You agree to indemnify and hold harmless Family Medical Centre, its owners, employees, contractors, and affiliates from any claims, losses, liabilities, or expenses arising from your use of the website or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any disputes arising under these Terms shall be resolved exclusively in the appropriate state or federal courts located in Florida.

12. Changes to These Terms

We may update these Terms of Use at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised Terms.